Wirefly is Simplexity, LLC's shopping and comparison site for consumers, bringing online shoppers an unprecedented selection of cell phones and service plans from all the top-rated U.S. carriers with the convenience of automated application processing and cell phone activation. As a mobile virtual network operator (MVNO), Wirefly has provided wireless phone plans, cell phones, smartphones, tablet PCs and wireless PC cards since 2003 and has received a number of Internet awards, including Forbes magazine's "Best of the Web" for 2004 and Keynote System's "Best In Overall Customer Experience" for 2005.
Based in Reston, Va. 20191, Wirefly the Internet’s #1 wireless superstore offers:
- Phones & Phone Plans -- All Phone Plan Options, New Phone Plans, Phone Plan Upgrades, Add-a-Line to Phone Plan, Verizon Wireless Phone Plans, Sprint Phone Plans, T-Mobile Phone Plans, Nextel Phone Plans, Wirefly Replacement Mobile Phones, Wirefly Prepaid Phones, Boost Mobile Prepaid Phones, Cricket Wireless Prepaid Phones, MetroPCS Prepaid Phones, Net10 Prepaid Phones, T-Mobile Monthly4G Prepaid Phones, TracFone Prepaid Phones, Verizon Wireless Prepaid Phones, Virgin Mobile Prepaid Phones, Wirefly Airtime Minute Store;
- Other Wirefly Products, Services & Programs -- Wirefly Mobile Internet Devices, Wirefly Tablet PCs, Touchscreen Mobile Devices, Wirefly Laptop Cards, Wirefly Cell Phone Accessories, Home Phone Connect, Wirefly Mobile Backup, DISH Network Packages, Home Security Systems;
- Accessories – Accessory Bundles, Bluetooth, Chargers & Cables, Docks & Mounts, Headphones & Music, Leather Cases, Memory, Screen Protections.
A vast amount of information useful to customers and prospective customers alike is provided on the website through the navigation bar and Site Map – browsing for tips, guides, special details and options is quite facilitated. Shipping is free both ways (free shipping and free return) via FedEx on every activated cell phone order. You may also like to know that on every Wednesday, Wirefly organizes the Accessory Wednesday, when winners are randomly drawn to get a free smartphone.
Privately owned and based in Reston, Virginia, Wirefly has been the Internet's #1 selling authorized agent for every major cell phone carrier in the United States since 2003. Wirefly was created with the idea that getting a new cell phone should be easy and so this wireless superstore was built where people could compare cell phones from all the top-rated carriers, get unbiased advice and have a phone activated quickly, with no hassles.
According to the firm, Simplexity, LLC acquired certain assets of Inphonic, which included Wirefly and VMC Satellite. According to its press release, Simplexity is the end result of a massive overhaul and repositioning of Inphonic's former business. With all the useful, comprehensive content offered on its website, Wirefly as an upscale online superstore for cell phones, smartphones, tablet PCs, wireless PC cards and wireless phone plans has no information on its site about who the founders of this company are.
Both customer and editorial comments about Wirefly on the Web are mostly positive.
Posted on SiteJabber.com:
Most people think that they must purchase their cell/smartphones from their existing carrier. Nothing could be further from the truth--walmart and amazon's prices are considerably better for the phone. But, the King of all the sites for pricing and convenience is wirefly. For example, the HTC Thunderbolt is being sold by Verizon for $149.99 whereas Wirefly sells it for $9.99.
If you are confused about your phone, the help from Wirefly is outstanding.
- Larry F., Oct. 18, 2011
Published on CNET.com:
Free ZTE Salute for Verizon on its way?
An online retailer shows a phone that could be ZTE's first collaboration with Verizon Wireless.
By Jessica Dolcourt, August 13, 2010
Well, this is interesting. A new Verizon phone is on sale, and it's made by a company we haven't seen associated with Verizon before.
According to the specs we see on Wirefly.com, the ZTE Salute is a vertical slider phone with a 2.4-inch touch-screen display (240x320 pixels; 65,000 colors), and an alphanumeric keypad. Featurewise, it's a pretty entry-level phone; however, it has some of Verizon's familiar services preloaded, such as the subscription-based VZ Navigator for turn-by-turn directions, Bing search, mobile e-mail, and Internet access.
The phone also has Bluetooth, speakerphone, and a 1.3-megapixel camera. It supports SMS and MMS, and it will have standard organization tools like a calendar, calculator, alarms, clocks, notes, and so on. According to Wirefly's online specs, the ZTE Salute's battery can handle up to four hours of talk time and up to 9.2 days of standby time.
Although we couldn't immediately reach a Verizon Wireless representative for comment, PhoneScoop reports it received confirmation from Verizon representatives, along with information that Verizon will sell the Salute directly in the coming weeks.
The ZTE Salute is available for free from Wirefly.com with a new two-year contract with Verizon Wireless.
Although Wirefly is not BBB accredited (some businesses are not accredited because they have not sought BBB accreditation), it has earned a high rating from BBB (BBB A rating on a scale of A+ to F). Wirefly has also acquired a large number of likes (currently 123,819) on Facebook and considerable followers (currently 11,694) on Twitter. Besides, Wirefly has received a number of Internet awards, including Forbes magazine's "Best of the Web" for 2004 and Keynote System's "Best In Overall Customer Experience" for 2005. All these facts reflect the company’s business credibility. To add further to this cell phone provider’s business reputation, Wirefly.com bears the McAfee SECURE and Norton SECURED seals.
On Alexa, Wirefly has a three-month global traffic rank of 12,678 and a high U.S. traffic rank of 2,295, with a lot of sites (1,832) linked in, which is a measure of Wirefly.com’s reputation. According to StatShow.com, Wirefly reaches roughly 1,134,810 users and delivers about 2,496,630 pageviews each month. With presently a large number of likes (123,819) on Facebook, Wirefly obviously has popularity among the public. On Google, Wirefly has a pagerank of 5/10 (the page rank value is 5 from 10 possible points).
Wirefly is featured on CNET.com and has received a number of Internet awards, including Forbes magazine's "Best of the Web" for 2004 and Keynote System's "Best In Overall Customer Experience" for 2005.
This online wireless superstore operates a blog and also provides a number of means to keep contact with the public (phone, email, Facebook, Twitter, Pinterest, Linkedin, Google+, YouTube and StumbleUpon). On Facebook, Wirefly has 123,819 likes and current postings, on Twitter, 11,694 followers, 3,696 tweets and current postings, on Pinterest, 10 boards, 83 pins and 19 followers, on Linkedin, 3 services and 1 recommendation, on Google+, 1, 586 followers and current postings, on YouTube, 17,842 subscribers and 15,220,457 video views, while on StumbleUpon, this cellphone and wireless phone plan provider has acquired 274 WireflyNews likes, with current postings.
To maintain its public presence and keep the buzz, Wirefly organizes endless contests and sweepstakes like Wirefly's Fan Frenzy Sweepstakes, the Winter Wonderland Sweepstakes, the Ultimate RoadTrip Warrior Wirefly Contest, Wirefly Out of This World Sweepstakes, Wirefly's Galaxy of Love Sweepstakes, Wirefly's Mobile Makeover Contest, Wirefly Daily Tweetstakes, Wirefly Video Challenge Contest, Wirefly's Most Embarrassing Mobile Moments Contest and Wirefly/AT&T American Idol Sweepstakes. Currently, Wirefly organizes Accessory Wednesday every week, when the randomly drawn winner wins a free phone accessory.
Wirefly places the utmost importance on providing customers with a safe and secure online shopping experience and uses a secure (https://) connection when taking payment information. SSL (Secure-Socket Layer) technology encrypts customer information and establishes a direct "one-to-one" connection with the Wirefly site. Wirefly security system automatically encrypts customer personal information, including credit card number, name, address and telephone number, so that it can't be read while traveling over the Internet. Customers can see the McAfee SECURE and Norton SECURED seals on Wirefly website. Further, a diagnostic test made on Google today Sept. 30, 2012 confirms that www.wirefly.com is not currently listed as suspicious. Of the 60 pages Google tested on the site over the past 90 days, 0 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2012-09-29, and suspicious content was never found on this site within the past 90 days. Over the past 90 days, www.wirefly.com did not appear to function as an intermediary for the infection of any sites and has not hosted malicious software.
As seen from the comparison below, Wirefly is generally competitive.
1) DROID INCREDIBLE 4G LTE by HTC with 2-year
Verizon Wireless contract $ 9.99
One-time Activation Fee $35.00
Monthly Account Access Fee (billed separately by Verizon) $60.00+)
Monthly Line Access Fee $40.00
+) 2 GB Shared Data Unlimited Talk & Text
1) DROID INCREDIBLE 4G LTE by HTC with 2-year
Verizon Wireless contract Free
One-time Activation Fee $35.00
Monthly: 2 GB Shared Data Unlimited Talk & Text $60.00
Monthly: Smartphone Line Access: Share Everything $40.00
Monthly: Verizon Video $10.00
1) 4G HTC One™ S —T-Mobile Smartphone $50.00
One-time Activation Fee $35.00
Monthly: Classic Unlimited*) $59.99
Monthly: Unlimited – Plus (required service) $20.00
*) Unlimited nationwide calling
*) Unlimited domestic messages (text, picture, and video)
*) Two-year agreement—great discounts on phones
*) Unlimited T-Mobile to T-Mobile calling
*) Unlimited Nights and Weekends
Most phone orders are approved, activated and shipped within hours of being placed. In some cases, however, the carrier may delay approval due to circumstances beyond Wirefly’s control. If the carrier requires additional information or a deposit to approve an order, Wirefly will contact the customer immediately via e-mail and/or phone, and so a customer should provide an e-mail address that he/she checks regularly when placing an order.
Shipping timeline is 2 to 3-day delivery for Standard Shipping; Next Day and 2nd Business Day deliveries are also available. FedEx Express services do not deliver on weekends and FedEx does not deliver on certain holidays including Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. The packages will be delivered on the next regular shipping day following the holiday (for more details, see FedEx Holiday Delivery Schedule).
When an order is shipped, the customer will receive a shipping notification via email with a tracking number, and real-time online order tracking is provided where a customer can view the status of his/her order's activation and shipment, with links to track the package via FedEx.
Wirefly offers fast, free shipping both ways (free shipping and free return) via FedEx on every activated cell phone order. Wirefly also offers standard shipping to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands at no additional charge. In some cases, orders for shipment to P.O. Boxes may take longer to be approved, and delivery may occur via a method other than FedEx, i.e. USPS, in some instances.
If FedEx cannot deliver an order after several attempts, the order may be canceled, but since the new line of service has been activated, the customer must notify the wireless carrier immediately if he/she wishes to cancel the service. If a wrong item has been received because Wirefly has made an error, the customer should notify Wirefly within 7 days of receiving the shipment via Wirefly’s Customer Service Center and Wirefly will strive to send a replacement promptly. If a shipment is damaged in transit, the customer should contact Wirefly’s Customer Service Center and Wirefly will gladly send a replacement. Any product(s) returned must follow Wirefly’s Exchange and Return Policy.
If an order contains only “unactivated” equipment (prepaid phones, accessories, unlocked phones etc.) and Standard Shipping has been selected, the order will be shipped via FedEx SmartPost, with delivery time typically between 5 to 7 days. These terms do not apply to Home Services: DISH Network, Front Point Security.
Other than the acceptance of credit cards as a means of payment that is touched upon indirectly in the discussion of other subjects (for example the Instant Savings Discounts), curiously Wirefly does not specify the subject of payment anywhere on its website, not on the Terms of Purchase page for instance. Unless by phoning and emailing Wirefly, people cannot know quickly whether some kinds of payment methods at their disposal are acceptable.
If a customer is not satisfied with his/her cell phone and plan purchase, he/she can request a refund or exchange with ease. That's Wirefly’s Satisfaction Guarantee. Wirefly even pays for the return shipping. Every order Wirefly activates with a wireless service plan ships with a postage-paid return label. To exchange any device that Wirefly has activated for a different model or to return it for a full refund, the customer should call for a Return Authorization number, write it on the return label and ship the thing back at no cost to him/her (Free return shipping is not available on equipment-only purchases such as prepaid devices, unlocked phones, accessory-only orders etc.). The customer should call the Customer Service department within 14 days of the activation date shown on his/her sales receipt to obtain a Return Authorization (RA) number and everything received in the shipment has to be sent back to Wirefly within 7 days of receiving the RA number.
If a customer has established a new wireless account and wishes to cancel it, he/she must call the wireless service provider to deactivate the account within 14 days of the activation date shown on the sales receipt in order to avoid their Early Termination Fees. All carriers offer a 14-day Satisfaction Period and any request to cancel service with a carrier must be made within that 14-day period to avoid Early Termination Fees. The customer must contact the carrier to cancel his/her account -- Wirefly cannot do it for him/her. This is carriers’ policy and Wirefly has no influence over their cancellation policy.
To avoid any unnecessary charges, Early Termination Fees, and be eligible for a full refund (excluding shipping and processing fees) for the original wireless device, a customer must ensure that Wirefly receives the original device in it’s original, new condition with all of the product literature, manufacturer packaging, parts and any promotional items included in the shipment within 7 days of receiving the RA number. If Wirefly does not receive the original device within 7 days of receiving the RA number, the customer will not be eligible for a full refund and may be charged the retail value of the device, which may exceed $500. Once Wirefly has received the original phone and has verified it to be in its original, new condition, Wirefly will process and ship the replacement phone immediately and/or issue any credits necessary to the credit card on file.
Equipment-only purchases (devices purchased without a service activation) may be returned only if the package has not been opened and the seal has not been broken UNLESS the device is deemed to be defective.
Upon receipt of a returned package, Wirefly will process it within 48 business hours. If the return is accepted, the customer will receive a credit confirmation via email. If there are any issues or problems with the return, Wirefly will notify the customer via telephone or email. If the return meets all the requirements of Wirefly’s return policy, Wirely will refund the equipment purchase price, after any necessary deductions, to the credit/debit card account used for the original transaction. Shipping charges and processing fees are not refundable.
These terms do not apply to Home Services: DISH Network, Front Point Security.
Further details are published on Wirefly’s Returns & Exchanges Policy page.
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